Shipping policy

Order Processing

Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing time is separate from the carrier’s estimated delivery time. During sales, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Rates

Standard shipping is $8.00. Orders totaling $70.00 or more before taxes qualify for free standard shipping.

Delivery Estimates

Standard delivery generally takes 3–5 business days after the order has been processed and transferred to the carrier. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

Tracking

Tracking information will be emailed when your order ships. Please allow up to 24 hours for tracking information to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at hello.porchlightmarket@gmail.com if an address needs to be corrected. We cannot guarantee that changes can be made after an order has been processed or shipped.

Returned Packages

If a package is returned because of an incorrect or incomplete address, refusal, or failure to retrieve the package, the customer may be responsible for additional shipping costs before the order can be mailed again.

Lost, Stolen, or Damaged Packages

If tracking shows no movement for an extended period or your package arrives damaged, contact us at hello.porchlightmarket@gmail.com with your order number. For damaged orders, please include clear photographs of the item and packaging. We will work with you and the shipping carrier to determine the appropriate next step.

Shipping Area

Porchlight Market currently ships within the United States. International shipping is not available at this time.

Questions

For questions about shipping or an existing order, contact us at hello.porchlightmarket@gmail.com.