Refund policy

Returns

We accept return requests within 14 days of delivery. To be eligible for a return, an item must be unused, unworn, unwashed, and in its original condition with all tags and original packaging attached.

To request a return, email hello.porchlightmarket@gmail.com with your order number and reason for the return. Returns must be approved before being mailed. If approved, return instructions and the return address will be provided by email. Items sent back without prior approval may not be accepted.

Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Nonreturnable Items

The following items are final sale and cannot be returned:

• Swimwear, undergarments, and intimate apparel
• Earrings and other pierced jewelry
• Gift cards
• Clearance or final-sale merchandise
• Personalized or custom items
• Opened or used candles, beauty products, or personal-care items

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery at hello.porchlightmarket@gmail.com. Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card company to process the refund.

Exchanges

We do not offer direct exchanges. If you need a different item or size, request a return for the original item and place a new order for the replacement.

Cancellations

If you need to cancel an order, contact us as soon as possible at hello.porchlightmarket@gmail.com. We cannot guarantee cancellation after an order has been processed or shipped.